Refund Policy

1. Introduction

At Digital Marketers, we are committed to providing high-quality digital products, including WordPress GPL plugins and themes. We understand that sometimes a product may not meet your expectations or may not function as intended. Therefore, we offer a 14-day money-back guarantee to ensure your satisfaction.

2. Refund Eligibility

• 14-Day Money-Back Guarantee: You have 14 days from the date of purchase to request a refund if you are not satisfied with your product.
• Conditions for Refund:
  • The product must be completely unusable or not function as described.
  • If the product is not working, please contact our support team for assistance before requesting a refund. We are here to help troubleshoot any issues you may encounter.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Support:

   • Reach out to our support team at [contact@digital-marketers.site] within 14 days of your purchase.
   • Provide your order number and a brief description of the issue you are experiencing, especially if the product is not working.

2. Allow Time for Resolution:

   • Our support team will respond within 24-72 hours to assist you in resolving the issue. We may ask for access to your site to troubleshoot the problem.

3. Refund Processing:

   • If we are unable to resolve the issue and you still wish to proceed with the refund, we will process your request. Refunds can take up to 14 days to reflect in your account.

4. Non-Refundable Situations

Please note that refunds will not be granted in the following cases:

• You have changed your mind about the purchase.
• The product was downloaded and you no longer wish to use it.
• The product is incompatible with your WordPress setup or other plugins.
• You did not provide our support team with access to your site to investigate the issue.
• You opened a dispute without contacting us first.

5. Disclaimer

This Refund Policy is subject to change. We reserve the right to modify this policy at any time. Please review this policy periodically for updates.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

• Email: contact@digital-marketers.site
• Create Ticket: Conatct Us